Dartford Aquatics - The UK's biggest online fish supplies store
Dartford Aquatics - The UK's biggest online fish supplies store
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General Terms & Conditions

The content contained in the material in this Website is only for information purposes. The material on the Website does not constitute advice and you should not rely on any material on the Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Website contains material submitted and created by private and trade dealers and other third parties. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material.

We give no warranties, conditions, guarantees or representations, express or implied, as to:-
(a) the completeness or accuracy of the advice and information contained on the Website or any website to which it is linked;
(b) the content of the advertisements for products included in our database, including but not limited to the ownership, quality, authenticity of any photographs, compliance with description or fitness for purpose of any such products;
(c) the completeness of the results of any search of our database or that the products selected by the search are the only products on our database which might meet the searcher's requirements.

1. Any Items not in stock when an order is received will automatically go on back order & be shipped as soon as available, unless we are advised otherwise.

2. All terms, Condition and warranties implied or expressed made by Dartford Aquatics or its servants, agents or otherwise relating to the quality and/or fitness for the purpose of the goods or any of the goods are excluded.

3. If the buyer considers that any goods supplied are faulty, or not as ordered, we must receive written notice within seven working days of receipt or no refund or replacement will be offered. Where damage appears to have been sustained in transit, goods must be signed for as such and all packing material kept as evidence.

4. Any item proved to our satisfaction to be faulty by reason of defective material or workmanship will be replaced or the cost thereof refunded. Goods supplied correctly & returned for credit are subject to a handling charge of 20%, repackaging costs may also be applied.

5. It is the customer’s responsibility to ensure all returned products are packed to a good standard so as not to get damaged in transit. Refunds will not be made it the goods are damage in this way on return.

6. Refunds of carriage costs if applicable, on return items will be limited to the amount that we would incur in sending the item.

7. Returned special order items are returnable with a handling charge of 50%, repackaging costs may also be applied.

8. In the event of any breach of this contract by Dartford Aquatics, the remedies of the buyer shall be limited to damages. Under no circumstances shall the limit of liability by Dartford Aquatics exceed the price of the goods.

9. Other than specified in these terms and condition, we will accept no liability for direct, consequential, or any other loss arising from the supply by Dartford Aquatics of any goods.

10. Risk of goods passes to the customer at point of delivery, all goods despatched remain the property of Dartford Aquatics until full and final payment is made.

11. Goods are invoiced at the prices ruling at date of despatch, which are subject to change without notice.

12. These terms and conditions will supersede any other sought to be imposed by a purchaser or third party.

13. This contract is subject to the law of England and Wales, and all disputes arising out of the contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. By purchasing from Dartford Aquatics all terms and conditions are agreed to by the purchaser.

 

Copyright

© 2004 - 2008 Dartford Aquatics. All rights reserved. Dartford Aquatics contains material which is derived in whole or in part from other sources and is protected by international copyright and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from Dartford Aquatics including our web site computer code.
 
Shipping

We will endeavour to despatch all orders placed by 2pm from stock items.

We deliver to anywhere in the world, (please call for prices) Delivery can only go to the creditcard holders registered address and checks will be carried out.

Out of stock items will go onto a backorder system and will be despatched when they are ready without notice.

 
Privacy & Security
The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Dartford Aquatics and by using the Dartford Aquatics web site generally you agree to this use.

What information will you hold about me and will it be safe?
Information that we currently collect is as follows;
• Name, address, e-mail, telephone number, and order details. We DO NOT store any credit card information that you enter.
• Other data, from time to time, to help us provide you with improved products and services

Cookies
Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate, and allows you to add products to your basket without the need to login. Most web browsers automatically accept cookies, though you do not have to. If you disable cookies from your browser you will not be able to create a shopping basket or place an order. The cookies we store only hold your username, user id and your basket products.

We endeavour to take all reasonable steps to protect your personal information.

Is it safe to give my credit card details over the internet?
Any credit card information sent to us is encrypted (scrambled) via the secure PayPal system while being sent over the Internet. When it reaches PayPal they then encrypt the content so that it can only be read by authorised personnel. This makes it very difficult for anyone to intercept your details

How will you use the information that you collect?
We use this information to help us better understand your browsing and shopping requirements. Through this we believe that we can offer you more relevant and timely products and services and attempt to improve your browsing and shopping experience with us. The main uses of the data are:
• To process your order and administer your account (including debt tracing and collection and fraud prevention).
• To enable us to review, develop and improve the products, services, special offers and events that we offer.
• To provide access to future planned privileged areas of the website and provide additional information.
• To administer contests and competitions.
• To keep you informed about new products (if you choose that option).

 
Refunds & Returns
You may return most items sold by Dartford Aquatics within 14 days of delivery for a refund excluding any delivery charges.

We cannot accept returns of certain items, including, but not limited to:

  • Any item that has been fitted or used
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any item that is gas-powered or contains flammable liquids.
  • Any live items such as fish/plant stock

You have the right to cancel any order within seven days of your contract with Dartford Aquatics, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment returned and must return the goods to us in the same condition in which you received them, via a suitable carriage method.

 
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Recent Review
R/O Water
Great idea to move to RO water - tank is definetly far better for it since I changed over. So
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